FAQ
What types of musical gifts do you offer?
SoVaPresent specializes in personalized musical gifts, including re-recordable sound modules and elegantly crafted wooden music boxes. Each item can be customized with your favorite melody or heartfelt message, making for a truly unique and memorable present.
How can I personalize my musical gift?
Customization options depend on the product you choose. For wooden music boxes, you can select a melody and add a personal message. Re-recordable sound modules allow you to record your own audio. Detailed setup instructions for the sound module are available on the page.
What occasions are your gifts suitable for?
Our musical gifts are perfect for a variety of occasions—birthdays, anniversaries, weddings, graduations, and holidays. The emotional resonance of personalized music makes these gifts ideal for any celebration where meaning and sentiment matter.
What is the production time for personalized items?
Production time usually ranges from 3 to 5 business days, depending on order volume and the complexity of the customization.
Do you offer international shipping?
Yes, SoVaPresent provides international shipping. Shipping costs and delivery times vary depending on the destination country.
What is your return policy for personalized products?
Due to the custom nature of our items, we generally do not accept returns or exchanges unless the product is defective or damaged upon arrival. Please double-check all personalization details before finalizing your order.
How can I contact your customer support team?
If you have any questions, feel free to contact our support team through the contact form on our website. We aim to respond to all inquiries within 24–48 hours.
How does the re-recordable sound module work?
The re-recordable sound module allows you to easily record and update melodies. It features a simple recording mechanism that lets you capture a voice or any other sound—adding a deeply personal touch to your gift.
Can I choose any song for my music box?
Yes, you can choose your favorite song or melody to be played in your music box. This flexible customization option helps create a gift filled with personal meaning.
What materials are used to make the music boxes?
Our music boxes are made from high-quality wood, ensuring both durability and an elegant appearance. The use of natural materials also enhances the acoustic quality of the music.
How should I care for my music box?
To preserve your music box, store it in a dry environment and avoid direct sunlight. Gently dust it with a soft cloth to maintain its look and functionality over time.
